Digital Marketing
Join the VSM Family
VirtualSupportsMe Communications is a values-driven company that believes in diversity and inclusion for our people, our customers, and the communities we serve – and we are committed to putting action behind our words. Our commitment to equity and inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Our diverse workforce allows us to provide quality service.
Overview
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
A commitment to excellent customer service.
Follow communication “scripts” when handling different topics
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Bilingual preferred (English and Spanish)
High school degree