About us
Josephine C. Aguilar
Senior Vice President for Marketing
A game-changer in the hospital industry and is one of the pioneers of the HMO industry. In her 20 years of service for Maxicare, she was the Vice President for Sales and Marketing, Senior Vice President or Sales, Marketing, and Customer Care and was Granted with shareholdings by the board as recognition of her contribution to the growth of Maxicare. At St. Lukes Medical Center, for years, she was the Vice President for Industry Relations and Special Projects and the Senior Vice President for Marketing for both Global City and Quezon City.
Cel Soria
Team Manager Philippines
Experienced Software and E-commerce Market Director with a demonstrated history of working in the technology industry. Skilled in Software and E-commerce, Sales Enablement, Customer Service, Lead Generation, Social Media Marketing and Appointment Setting for C-level executives. QuickBooks Online Certified. ESL Certified.
Edralyn Torculas
Team Manager Philippines
I am a dedicated, fast learning employee willing to take on additional responsibilities and challenges. I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their commercial objectives. I can add value to your organization by ensuring costumers and clients receive the best service possible.
Who We Are
VSM is a micro contact center founded in April 6, 2018. We are indeed a start-up company but our team consists of experienced leaders who are well versed in the BPO industry, coupled with a talented ensemble of front-line agents, highly trainable and adaptive to any kind of tasks given to them. Our work force can tackle general contact center jobs such as customer service, technical support, sales, lead generation on phone, chat or email. Both Inbound and Outbound.
We pride ourselves not just in the comprehensive quality of our work, but also in forging stronger connections. We are performance driven yet highly cost efficient.
We know the importance of every interaction with every customer. A negative customer service interaction whether in person, via webchat, or voice calls can serve as a false impression for a whole company. VSM is made to change this experience and serve customers an exceptional experience.
Our Mission
We aim to be the most preferred one-stop shop for all data entry, customer service and tech support needs of small and medium enterprises. Founded in April 6, 2018, Virtual Support SME has set out to stand in micro business process outsourcing which caters to inbound and outbound campaigns in both voice and non-voice accounts.
Our Values
Accountability
Take responsibility instead of redirecting it.
Optimism
State of mind that always looks for solutions.
Loyalty
Strong support to everything that is promised.
Trust
Is the most efficient ingredient for effective communication.